Changing Social
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Insights & Research

We work with academic institutions to produce articles that delve into all areas surrounding change management.

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Community Management: A new form of leadership emerges in organisations implementing Enterprise Social Networks

This empirical research investigates the role of community managers in seven organizations that have adopted enterprise social networks. It explores the conditions that lead to the emergence of community management, the practices that community managers adopt to overcome existing challenges, and the outcomes from their efforts.